Every shop owner fears the internet, yet they forget one GREAT benefit their shop has over the internet:
The customer can see and talk with real people!
These people are known as their team. If everyone liked buying from the impersonal internet then the streets would be empty. We like to buy from people whom we can see and talk with at the same time.
We know if they lying (or at least we think we do) because we can see it in the faces and their body language. As individuals, most of us have questions we cannot find answers on the internet, especially when it comes to electrical goods. the reason, for example, we may not know the right terminology. This allows a store’s team to talk to customers, get to know them, build a relationship with them and if the sales person is worth their salt sell them the product. Often, if a customer walks away and buys on the internet, it is because the sales person has not done a good enough job of selling.
Therefore the responsibility of business owners to offer sales classes and customer service training is absolutely imperative in today’s market.Continue reading
We do not normally show video on Sales Training unless it is relevant to “Making Major Sales” However this video from Noah Hammond is something all Sales Trainers should be teaching their salespeople.
We are astounded at the amount of organizations who do not offer any type of sales classes to their staff, Sales manager training is vital if there happens to be a sales manager running the sales team.
How many businesses offer customer service training? Are you a sales person who has to search the internet to find out how to sell? If that is the case we suggest you talk with your employer and ask about some type of sales program that suits specifically what you sell. If you are in car sales, you need automobile sales training. It must be a sales class in making major sales.